Below is an overview of all legal documents that nanopixo offers to its users and customers. Together, these documents form the legal framework for the use of our services.

01. Terms of Service

Purpose: Defines the rules, rights and obligations of the user and the platform when using the service.

Summary:

• What services nanopixo offers (video tools, AI features, templates, etc.)
• Who may use the platform (age, legal capacity)
• Account and security
• Payment and subscriptions
• User rights and intellectual property (briefly mentioned)
• Liability and disclaimers (briefly mentioned)
• Termination, cancellation, suspension
• Changes to the terms
• Applicable law and disputes

02. Privacy Policy

Purpose: Explains how nanopixo collects, uses, stores and protects personal data (GDPR compliance).

Summary:

• What personal data is collected (name, email, payment info, uploads, etc.)
• Purpose of processing
• Legal basis (consent, contract, legitimate interest)
• Retention periods
• Data security
• User rights (access, rectification, erasure, objection, data portability)
• Disclosure to third parties (subprocessors, marketing, etc.)
• Cookies and tracking (may refer to separate Cookie Policy)
• Contact for privacy questions

03. Cookie Policy

Purpose: Specific explanation about the use of cookies, tracking and similar technologies.

Summary:

• What are cookies?
• What types of cookies does nanopixo use? (essential, functional, analytical, marketing)
• How long are cookies stored?
• How can the user manage/disable cookies?
• Use of third-party cookies (e.g. Google Analytics, social media)

04. Data Processing Agreement (DPA)

Purpose: Contractual agreements between nanopixo and its customers regarding the processing of personal data (especially relevant for business customers who upload personal data).

Summary:

• Role of nanopixo as processor and customer as data controller
• Processing purposes and instructions
• Security measures
• Sub-processors
• Data breaches and notification obligation
• Rights of data subjects
• Audit and inspection
• Deletion or return of data after termination

05. Service Level Agreement (SLA)

Purpose: Promises a certain level of service (uptime, support, response times, etc.).

Summary:

• Availability (uptime percentage, e.g. 99.5%)
• Support levels (response times, channels)
• Maintenance windows and planned downtime
• Compensation for not meeting SLA (credits, refunds)
• Exceptions (force majeure, attacks, etc.)

06. Acceptable Use Policy (AUP)

Purpose: Defines what is and is not allowed on the platform (prohibited content, behavior).

Summary:

• Prohibited content (illegal, hateful, pornographic, violent, spam, malware)
• Prohibited activities (hacking, resource abuse, fraud)
• Consequences of violation (warning, suspension, removal, legal action)
• Abuse reporting procedure

07. Payment Terms & Refund Policy

Purpose: Governs payments, billing, refunds and cancellations.

Summary:

• Payment methods (credit card, iDEAL, PayPal, etc.)
• Billing and billing frequency (monthly, annual)
• Automatic renewals and cancellation
• Refund policy (within how many days, under what conditions)
• Disputes and chargebacks
• VAT and taxes

08. Intellectual Property & Licensing

Purpose: Clarifies who owns what (content, templates, AI output, uploads).

Summary:

• Ownership of nanopixo (platform, code, templates, trademarks)
• Ownership of the user (uploads, self-created content)
• License that nanopixo grants to the user (limited, non-exclusive, non-transferable)
• License that the user grants to nanopixo (to host, process, display content)
• AI-generated content (who owns it?)
• Copyrights, trademarks and patents
• DMCA policy (in case of copyright infringement)

09. Disclaimers & Risk Warning

Purpose: Limits liability and warns of risks.

Summary:

• Disclaimer about "as is" delivery (no guarantees of perfection)
• Exclusion of liability (consequential damages, data loss, loss of profit)
• Risks for the user (making backups, own responsibility)
• No guarantee of specific results (e.g. marketing ROI)
• Third-party links and services (nanopixo not responsible)

1. Introduction and Acceptance

1.1 About nanopixo

nanopixo is an online platform for creating, editing and publishing visual content, including videos, images, infographics and other media forms. nanopixo offers a combination of templates, design tools, artificial intelligence (AI) features, media integrations and collaboration capabilities.

1.2 Scope of Application

These Terms of Service apply to all users of nanopixo, regardless of whether they have a free account, a paid individual subscription, or a team/enterprise subscription. By using our services, you agree to these terms.

1.3 Agreement

By creating an account or using nanopixo's services, you enter into a binding agreement with nanopixo. If you do not agree to these terms, you may not use the platform.

1.4 Additional Documents

In addition to these Terms of Service, the following documents also apply:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Data Processing Agreement (for business customers)
• Service Level Agreement (if applicable)

2. Definitions

• nanopixo: is a product and brand name operated by GET IT Forward BV, a company incorporated under Belgian law, with its registered office at Viermaartlaan 1A, 9600 Ronse, registered under company number BE1033314868. The term “we”, “us” and “our” in these terms and conditions always refers to GET IT Forward BV, trading under the name nanopixo.
• User: Any natural or legal person who registers and/or uses nanopixo.
• Services: All functionalities, tools, templates and services offered by nanopixo.
• Content: All materials uploaded, created or published by the User via nanopixo.
• Subscription: An agreement whereby the User gains access to certain premium features for a fee.
• GDPR: The General Data Protection Regulation.

3. Registration and Account

3.1 Account Creation

• To use nanopixo, you must create an account by providing an email address and password.
• You are required to provide accurate, current and complete information.
• You may only create one account per person, unless you have a team or enterprise subscription.

3.2 Age Requirement

• You must be at least 16 years old to create an account.
• For users under 18, consent from a parent or guardian is required.
• nanopixo reserves the right to perform age verification in case of doubt.

3.3 Account Security

• You are responsible for keeping your login credentials confidential.
• You are liable for all activities that occur through your account.
• In case of suspected unauthorized use, you must immediately notify nanopixo.

3.4 Business Accounts

• Companies can create a business account for multiple users.
• The account holder (admin) is responsible for all users within the organization.
• Additional terms may apply to team and enterprise packages.

4. Services and Functionality

4.1 Overview of Services

nanopixo offers, among others:

• Video and image editing tools
• AI-based features (automatic subtitling, background removal, etc.)
• Access to a library of templates, stock photos, videos and music
• Export options in various formats and resolutions
• Collaboration tools for teams
• Integrations with external platforms (social media, cloud storage)

4.2 Free and Paid Plans

• Free plan: Offers basic functionality with limitations (such as watermarks, limited exports).
• Paid plans: Offer advanced features, higher export limits and no watermarks.
• nanopixo reserves the right to change the functionality of plans with a notice period of at least 30 days.

4.3 Availability

• nanopixo aims for an uptime of at least 99.5% (see SLA for details).
• Scheduled maintenance is announced at least 48 hours in advance.
• nanopixo is not liable for downtime due to force majeure, DDoS attacks, or failures at third parties.

4.4 Changes and Updates

• nanopixo may adjust, improve or add new features to the services at any time.
• Substantial changes that negatively affect the user experience are announced at least 30 days in advance.

5. Use of Services

5.1 Permitted Use

You may use nanopixo for:

• Creating your own visual content for personal or commercial purposes.
• Editing and exporting content within the limits of your chosen subscription.
• Sharing content with others, provided you have the appropriate rights.

5.2 Prohibited Use

You may not use nanopixo for:

• Illegal activities or content that violates the law.
• Uploading content that infringes on the intellectual property rights of third parties.
• Distributing malware, viruses or other harmful code.
• Violating the privacy or other rights of third parties.
• Spamming, phishing or other forms of abuse.
• Bypassing security measures or technical limitations.
• Scraping, crawling or automatically collecting data from the platform.

5.3 Consequences of Abuse

• In case of violation of these terms, nanopixo may temporarily or permanently suspend your account.
• nanopixo reserves the right to remove content without prior warning.
• In serious cases, nanopixo may take legal action.

6. Payment and Billing

6.1 Prices and Subscriptions

• Prices for paid subscriptions are listed on the nanopixo website.
• All prices are exclusive of VAT, unless otherwise stated.
• nanopixo reserves the right to change prices with a notice period of at least 30 days.

6.2 Payment Methods

• nanopixo accepts various payment methods, including credit card, iDEAL, PayPal and bank transfer.
• Payment is made via secure external payment providers.
• You are responsible for keeping your payment information up to date.

6.3 Billing and Renewal

• Subscriptions are automatically renewed at the end of the billing period, unless you cancel.
• Invoices are sent digitally to the email address you provided.
• In case of failed payments, you will receive a reminder email. After 14 days, your account may be suspended.

6.4 Cancellation

• You can cancel your subscription at any time through your account settings.
• The cancellation takes effect at the end of the current billing period.
• No refund will be given for the current period, unless otherwise stated in the Refund Policy.

7. Intellectual Property

7.1 Ownership of nanopixo

• All rights to the platform, software, templates, trademarks and logos are owned by nanopixo.
• You receive a limited, non-exclusive, non-transferable license to use the platform.

7.2 User Ownership

• You retain all rights to the content you upload or create via nanopixo.
• By uploading content, you grant nanopixo a worldwide, royalty-free license to host, process and display it.

7.3 AI-Generated Content

• For AI-generated content (such as automatic subtitling), you retain the rights, provided you own the source material.
• nanopixo claims no ownership of AI-generated output.

8. Privacy and Data Protection

The collection, use and protection of your personal data is described in detail in our Privacy Policy. By using nanopixo, you consent to the processing of your data as described in that statement.

9. Liability and Warranties

9.1 Disclaimer

• nanopixo provides the services "as is" without any warranties.
• nanopixo does not guarantee that the services are error-free, uninterrupted or secure.

9.2 Limitation of Liability

• nanopixo is not liable for indirect damages, consequential damages, loss of profit or data loss.
• The total liability of nanopixo is limited to the amount you have paid in the last 12 months.

9.3 User Responsibility

• You are responsible for making backups of your content.
• You indemnify nanopixo from all third-party claims arising from your use of the services.

10. Termination

10.1 By User

• You can delete your account at any time through your account settings.
• After deletion, your data will be deleted according to our retention policy (see Privacy Policy).

10.2 By nanopixo

• nanopixo may suspend or delete your account in case of violation of these terms.
• nanopixo may discontinue the services with a notice period of at least 90 days.

11. Changes to the Terms

• nanopixo reserves the right to modify these terms.
• Changes will be announced at least 30 days in advance via email or a notification on the platform.
• By continuing to use the platform after the effective date of the changes, you accept the new terms.

12. Applicable Law and Disputes

12.1 Applicable Law

These terms are governed by the laws of Belgium.

12.2 Dispute Resolution

• Parties will first attempt to resolve disputes through mutual consultation.
• If no solution is reached, the courts of Belgium have jurisdiction.

13. Final Provisions

13.1 Entire Agreement

These terms, together with the additional documents, constitute the entire agreement between you and nanopixo.

13.2 Severability

If any provision is void or invalid, the remaining provisions remain in force.

13.3 No Waiver of Rights

The failure to exercise a right by nanopixo does not constitute a waiver of that right.

14. Contact

For questions about these Terms of Service, you can contact:

Last updated: January 16, 2026

Data Controller: GET IT Forward BV VAT BE1033314868, Viermaartlaan 1A, 9600 Ronse. Nanopixo is the name of the product/platform operated by GET IT Forward BV.

This Cookie Policy explains how and why we use cookies and related technologies when you visit our services and website.

1. Introduction

1.1 About this Privacy Policy

nanopixo attaches great importance to the protection of your personal data. In this Privacy Policy, we explain what data we collect, why we do so, how we use it and what rights you have. This statement applies to all users of nanopixo, regardless of whether they have a free or paid account.

1.2 Data Controller

The controller responsible for the processing of personal data is GET IT Forward BV VAT BE1033314868, with its registered office at Viermaartlaan 1A, 9600 Ronse. Nanopixo is the name of the product/platform operated by GET IT Forward BV.

1.3 GDPR Compliance

nanopixo complies with the requirements of the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

2. What Data Do We Collect?

2.1 Account Data

When creating an account, we collect:

• Name (first and last name)
• Email address
• Password (stored encrypted)
• Username (if applicable)
• Profile photo (optional)
• Language preference

2.2 Payment Data

For paid subscriptions, we collect:

• Billing address
• Company name and VAT number (for business customers)
• Payment details (via external payment providers such as Stripe or PayPal)

Note: We do not store complete credit card numbers. This is handled by our certified payment providers.

2.3 Content and Uploads

• Videos, images and other media you upload
• Projects and edits you create
• Texts, subtitles and other content you enter
• File metadata (file size, format, upload time)

2.4 Usage Data

• IP address
• Browser and device type
• Operating system
• Screen resolution
• Pages visited and click behavior
• Time and duration of use
• Referring URL (where you came from)

2.5 Cookies and Tracking Data

We use cookies and similar technologies. See our Cookie Policy for more details.

2.6 Communication Data

• Emails and messages you send us
• Support tickets and chat conversations
• Feedback and survey results

2.7 Social Media and Integrations

If you connect with external services (such as Google Drive, Dropbox, YouTube), we may gain access to:

• Your name and profile information from that service
• Email address (if shared by the service)
• Permission to read/write files (only with your explicit consent)

3. Why Do We Collect This Data?

3.1 To Provide Our Services

• Create and manage your account
• Provide access to features and tools
• Store and process your content
• Execute AI functions (such as automatic subtitling)
• Provide exports and downloads

Legal basis: Performance of the contract

3.2 For Billing and Payments

• Process payments
• Generate and send invoices
• Prevent fraud
• Comply with tax obligations

Legal basis: Performance of the contract and legal obligation

3.3 To Improve the Platform

• Fix bugs and technical issues
• Develop new features
• Optimize user experience
• Conduct A/B tests

Legal basis: Legitimate interest

3.4 For Marketing and Communication

• Send newsletters (with your consent)
• Make product announcements
• Share promotions and offers
• Provide personalized recommendations

Legal basis: Consent (you can always unsubscribe)

3.5 For Security and Fraud Prevention

• Prevent unauthorized access
• Detect and counter abuse
• Comply with legal obligations

Legal basis: Legitimate interest and legal obligation

3.6 For Customer Service

• Provide support for technical issues
• Answer questions
• Resolve disputes

Legal basis: Performance of the contract

4. How Long Do We Retain Your Data?

4.1 Active Accounts

• As long as your account is active, we retain your data.
• You can delete your account and data at any time.

4.2 Inactive Accounts

• After 2 years of inactivity, we send a reminder email.
• If you do not respond, we may delete your account after 3 years.

4.3 Payment Data

• We retain invoices and payment history for at least 7 years (legal obligation).

4.4 Content and Uploads

• Content is deleted within 30 days after deletion by you or after account deletion.
• Backups may be retained for up to 90 days.

4.5 Log Files and Usage Data

• Server logs are retained for a maximum of 90 days.
• Anonymized analytics may be retained longer for statistical purposes.

5. With Whom Do We Share Your Data?

5.1 Sub-processors (Third-Party Services)

We work with trusted external services to deliver our services:

• Hosting: AWS, Google Cloud (for storage and servers)
• Payments: Stripe, PayPal (for payment processing)
• Email: SendGrid, Mailchimp (for newsletters and notifications)
• Analytics: Google Analytics, Mixpanel (for usage statistics)
• Support: Zendesk, Intercom (for customer service)
• AI services: OpenAI, Google AI (for AI features)

All these parties have a data processing agreement with us and may only use your data for the purposes for which they have been engaged.

5.2 Legal Obligations

We may share data if legally required:

• In case of a court order or subpoena
• To investigate fraud or illegal activities
• To protect our rights and property

5.3 Business Transfer

In case of a merger, acquisition or sale of nanopixo, your data may be transferred to the new owner. You will be notified of this.

5.4 With Your Consent

In other cases, we only share your data with your explicit consent.

6. International Data Transfers

6.1 Server Location

• Our servers are primarily located in the EU.
• Some sub-processors may have servers outside the EU (for example in the US).

6.2 Safeguards

When data is processed outside the EU, we ensure appropriate safeguards:

• Use of EU standard contractual clauses
• Privacy Shield or similar certifications (where applicable)
• Contractual obligations for data protection

7. Security of Your Data

7.1 Technical Measures

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest (AES-256)
• Firewalls and intrusion detection: Protection against unauthorized access
• Regular security audits: Annual penetration testing
• Two-factor authentication (2FA): Optionally available for all users

7.2 Organizational Measures

• Access restrictions: Only authorized personnel have access to data
• Confidentiality agreements: All employees sign NDAs
• Incident response plan: Procedure for data breaches

7.3 Data Breach Notification Obligation

In case of a data breach, we report this within 72 hours to the supervisory authority and, if necessary, to affected users.

8. Your Rights

According to the GDPR, you have the following rights:

8.1 Right of Access

You can request what personal data we have about you. You can do this through your account settings or by sending a request to support@nanopixo.com.

8.2 Right to Rectification

You can have incorrect or incomplete data corrected. You can do this yourself in your account settings.

8.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your data. Note: we must retain some data due to legal obligations (such as invoices).

8.4 Right to Restriction of Processing

You can request temporary restriction of the processing of your data, for example during a dispute.

8.5 Right to Data Portability

You can request a copy of your data in a structured, common format (such as JSON or CSV). You can download this through your account settings.

8.6 Right to Object

You can object to processing based on legitimate interest, such as marketing purposes.

8.7 Right to Withdraw Consent

If processing is based on consent, you can withdraw it at any time (for example by unsubscribing from newsletters).

8.8 Right to Complain

You have the right to file a complaint with the Data Protection Authority (DPA) if you believe we are not handling your data properly.

9. Cookies and Tracking

For detailed information about cookies and tracking, see our separate Cookie Policy.

In brief, we use:

• Essential cookies: For the functioning of the platform
• Functional cookies: For preferences and settings
• Analytical cookies: For usage statistics (Google Analytics)
• Marketing cookies: For personalized advertisements (only with your consent)

10. Children and Privacy

• nanopixo is not intended for children under 16 years of age.
• If we discover that we have accidentally collected data from a child under 16, we will delete it immediately.
• Parents or guardians can contact us if they suspect their child has provided data.

11. Automated Decision-Making

11.1 AI Features

We use AI for:

• Automatic subtitling
• Background removal
• Content recommendations

These processes are non-discriminatory and have no legal consequences for you.

11.2 Fraud Detection

We use automated systems to detect fraud. If your account is flagged, you can object and request human review.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Substantial changes will be announced at least 30 days in advance via email.
• By continuing to use the platform after the effective date, you accept the new terms.

13. Contact

For questions about privacy or exercising your rights:

Last updated: January 16, 2026

Responsible party: GET IT Forward BV BE1033314868, Viermaartlaan 1A, 9600 Ronse. Nanopixo is the name of the product/platform operated by GET IT Forward BV.

Deze Cookie Policy beschrijft hoe en waarom wij cookies en gerelateerde technologieën gebruiken wanneer u onze diensten en website bezoekt.

1. What Are Cookies?

1.1 Definition

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help websites recognize you and store information about your preferences.

1.2 Types of Tracking Technologies

In addition to cookies, we also use:

• Local Storage: For storing data in your browser
• Session Storage: For temporary storage during a session
• Web Beacons/Pixels: Small images for tracking
• Fingerprinting: For identifying unique devices (only for security purposes)

2. Why Do We Use Cookies?

We use cookies to:

• Make the platform function properly
• Remember your preferences
• Improve your user experience
• Understand how you use the platform
• Show relevant advertisements (only with your consent)

3. What Cookies Do We Use?

3.1 Essential Cookies (Always Active)

These cookies are necessary for the functioning of the platform and cannot be disabled.

• Session Cookie: Keeps you logged in during your visit
• Authentication Token: Verifies your identity
• Security Cookie: Protects against CSRF attacks
• Load Balancer Cookie: Ensures optimal server routing

Retention period: Session or maximum 30 days

3.2 Functional Cookies

These cookies remember your preferences and settings.

• Language preference: Remembers your chosen language
• Theme/Dark Mode: Remembers your display preferences
• Recently used: Remembers recently used templates and tools
• UI preferences: Panel layouts and shortcuts

Retention period: Maximum 1 year

3.3 Analytical Cookies (With Consent)

These cookies help us understand how you use the platform.

Google Analytics:

• _ga: Distinguishes unique users
• _gid: Distinguishes users (24 hours)
• _gat: Limits request frequency

Retention period: 24 hours to 2 years

Mixpanel (if used):

• mp_*: Tracking of user behavior and events

Retention period: 1 year

What do we collect?

• Visited pages and features
• Click behavior and interactions
• Duration and frequency of use
• Device and browser information
• Error messages and crashes

3.4 Marketing Cookies (Only With Consent)

These cookies are used for targeted advertising and remarketing.

Google Ads:

• _gcl_*: Conversion tracking
• IDE: Remarketing pixels

Facebook Pixel:

• _fbp: Facebook tracking
• fr: Facebook ads

LinkedIn Insight Tag:

• li_*: LinkedIn conversion tracking

Retention period: 90 days to 2 years

What do these cookies do?

• Measure whether advertisements are effective
• Show relevant advertisements
• Prevent you from seeing the same advertisement too often
• Remarketing to previous visitors

4. Third-Party Cookies

Some cookies are placed by external services we use:

4.1 Social Media Plugins

• YouTube: For embedding videos
• Vimeo: For video integration
• Facebook/Instagram: For social sharing
• Twitter: For embeds and sharing

These services may place their own cookies. See their privacy policies for more information.

4.2 Content Delivery Networks (CDN)

• Cloudflare: For security and performance
• AWS CloudFront: For fast content delivery

4.3 Support and Chat Tools

• Intercom/Zendesk: For live chat and support
• These place cookies to remember your chat history

5. How Long Are Cookies Stored?

5.1 Session Cookies

Are deleted as soon as you close your browser.

5.2 Persistent Cookies

• Essential cookies: Maximum 30 days
• Functional cookies: Maximum 1 year
• Analytical cookies: Maximum 2 years
• Marketing cookies: Maximum 2 years

6. How Can You Manage Cookies?

6.1 Via Our Cookie Banner

On your first visit you will see a cookie banner where you can choose:

• "Accept All": Accepts all cookies
• "Only Necessary": Accepts only essential cookies
• "Customize": Choose per category which cookies you accept

You can change your preferences later via the link in the footer: "Cookie settings".

6.2 Via Your Browser

You can also manage cookies via your browser settings:

Google Chrome:

• Settings → Privacy and security → Cookies and other site data

Firefox:

• Settings → Privacy and security → Cookies and site data

Safari:

• Preferences → Privacy → Cookies and website data

Edge:

• Settings → Privacy, search and services → Cookies

6.3 Via Opt-Out Tools

• Google Analytics: Browser add-on for Google Analytics
• Advertising Opt-Out: youronlinechoices.eu
• Do Not Track: Activate "Do Not Track" in your browser (we respect this signal)

7. Consequences of Disabling Cookies

7.1 Essential Cookies

If you block essential cookies:

• You cannot log in
• The platform may not function properly
• Certain features may not work

7.2 Functional Cookies

If you block functional cookies:

• Your preferences will not be remembered
• You must reset your language and theme each time

7.3 Analytical Cookies

If you block analytical cookies:

• You do not help us improve the platform
• But the platform still works fully

7.4 Marketing Cookies

If you block marketing cookies:

• You will still see advertisements, but they are less relevant
• You may see the same advertisement more often

8. Updates to This Cookie Policy

• We may update this Cookie Policy from time to time.
• The last update is at the bottom of this document.
• We recommend that you review this policy regularly.

9. Contact

For questions about cookies:

Last updated: January 16, 2026

1. Introduction

1.1 Scope

This Data Processing Agreement (hereinafter "DPA") applies to all business customers of nanopixo who process personal data of third parties (such as customers, employees, or end users) via the nanopixo platform.

1.2 Relationship to Other Documents

This DPA supplements the General Terms and Conditions and the Privacy Policy. In case of conflict, the provisions of this DPA prevail.

1.3 GDPR Compliance

This DPA has been drafted in accordance with the requirements of Article 28 of the General Data Protection Regulation (GDPR).

2. Definitions

• Controller: The Customer, who determines why and how personal data is processed.
• Processor: nanopixo, which processes personal data on behalf of the Controller.
• Sub-processor: A third party engaged by nanopixo to carry out certain processing activities.
• Personal Data: All information that can be traced back to an identified or identifiable natural person.
• Processing: Any operation concerning personal data, such as collecting, storing, using, providing, or deleting.
• Data Subject: The natural person whose personal data is being processed.
• Data Breach: A security breach that leads to loss, alteration, or unauthorized access to personal data.
• Supervisory Authority: The Data Protection Authority or another competent privacy supervisory body.

3. Roles and Responsibilities

3.1 The Customer as Controller

The Customer is responsible for:

• Determining the purposes and means of processing
• Obtaining a lawful basis for processing
• Informing data subjects about the processing
• Conducting a privacy impact assessment (if required)
• Handling data subject requests (access, rectification, erasure, etc.)
• Reporting data breaches to the supervisory authority (if required)

3.2 nanopixo as Processor

nanopixo is responsible for:

• Processing personal data solely according to the Customer's instructions
• Implementing appropriate technical and organizational security measures
• Ensuring confidentiality of personnel
• Assisting with handling data subject requests
• Reporting data breaches to the Customer
• Deleting or returning data after termination

4. Nature and Purpose of Processing

4.1 Processing Activities

nanopixo processes personal data on behalf of the Customer for the following purposes:

• Hosting and storing content uploaded by the Customer
• Processing videos, images, and other media
• Performing AI functions (such as automatic subtitling, facial recognition if enabled)
• Providing collaboration tools for teams
• Providing analytical insights about platform usage
• Providing technical support

4.2 Types of Personal Data

Depending on the Customer's use, the following personal data may be processed:

• Name and contact details of end users
• Visual material (photos, videos) in which persons are visible
• Voice recordings and audio fragments
• Location data (if present in metadata)
• IP addresses and technical identifiers
• Other data uploaded by the Customer

4.3 Categories of Data Subjects

• The Customer's customers
• The Customer's employees
• The Customer's website visitors
• Other persons appearing in content uploaded by the Customer

4.4 Special Categories of Data

nanopixo advises against uploading special categories of personal data (such as health information, religious beliefs, biometric data), unless the Customer has an explicit and lawful basis for doing so.

5. Processing Instructions

5.1 General Instructions

• nanopixo processes personal data solely based on documented instructions from the Customer.
• These instructions are given through the use of the platform and available features.
• If nanopixo believes an instruction conflicts with the GDPR, nanopixo will immediately inform the Customer.

5.2 Specific Instructions

The Customer can provide additional instructions via:

• Account settings and configurations
• API requests (if applicable)
• Written requests to support@nanopixo.com

5.3 Legal Obligation to Process

If nanopixo is legally required to process personal data (for example, by court order), nanopixo will inform the Customer, unless legally prohibited from doing so.

6. Security Measures

6.1 Technical Security Measures

• Encryption:
  • TLS 1.3 for data in transit
  • AES-256 for data at rest
  • End-to-end encryption for sensitive content (optional)
• Access Control:
  • Role-based access control (RBAC)
  • Multi-factor authentication (MFA) for admins
  • Automated logout procedures
• Network Security:
  • Firewalls and intrusion detection systems (IDS)
  • DDoS protection via Cloudflare
  • Network segmentation
• Monitoring and Logging:
  • Real-time monitoring of suspicious activities
  • Audit logs of all access to personal data
  • Automated alerting for anomalies

6.2 Organizational Security Measures

• Personnel:
  • Background checks for employees with access to data
  • Non-disclosure agreements (NDAs)
  • Regular training on data protection
• Access Management:
  • Minimum access rights (need-to-know principle)
  • Periodic review of access rights
  • Immediate revocation upon termination of employment
• Policies and Procedures:
  • Information security policy
  • Incident response plan
  • Business continuity plan

6.3 Physical Security

• Data centers with 24/7 surveillance and access control
• Redundant power supply and cooling
• Certifications (ISO 27001, SOC 2) of hosting providers

7. Sub-processors

7.1 General Authorization

The Customer hereby gives general authorization to nanopixo to engage sub-processors, provided that nanopixo:

• Ensures a written agreement with the same obligations as in this DPA
• Informs the Customer of changes to the list of sub-processors
• Gives the Customer the opportunity to object

7.2 Current Sub-processors

nanopixo uses the following sub-processors:

• Amazon Web Services (AWS): Hosting and storage (EU regions)
• Google Cloud Platform: AI services and analytics (EU regions)
• Stripe: Payment processing (EU/US, with EU standard contractual clauses)
• SendGrid: Email services (EU/US, with EU standard contractual clauses)
• Cloudflare: CDN and DDoS protection (worldwide, with EU standard contractual clauses)

7.3 Change of Sub-processors

• nanopixo informs the Customer at least 30 days in advance about the addition or replacement of sub-processors.
• The Customer can object within 14 days if there is a justified reason.
• In case of objection, nanopixo will try to find an alternative or give the Customer the opportunity to terminate the agreement.

7.4 Liability

nanopixo remains fully liable to the Customer for the performance of sub-processors.

8. Data Subject Rights

8.1 Support

nanopixo will assist the Customer in handling data subject requests, including:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object

8.2 Procedure

• Data subject requests must be handled by the Customer.
• If nanopixo receives a request, it will be forwarded to the Customer.
• nanopixo provides technical support (such as data export) within 5 business days.

8.3 Costs

Standard support is free. For extraordinary requests that are time-consuming, nanopixo reserves the right to charge reasonable costs.

9. Data Breaches

9.1 Notification Obligation

nanopixo notifies the Customer of a data breach:

• As soon as possible, and in any case within 48 hours of discovery
• Via email to the contact address provided by the Customer
• Including:
  • The nature of the data breach
  • The categories and number of data subjects
  • The likely consequences
  • The measures taken and proposed

9.2 Customer Responsibility

The Customer is responsible for:

• Assessing whether the data breach must be reported to the supervisory authority (within 72 hours)
• Informing data subjects (if required)
• Documenting the data breach

9.3 Investigation and Remediation

nanopixo will:

• Immediately start investigating the cause
• Take measures to prevent further damage
• Inform the Customer about progress
• Prepare a post-incident report

10. Audit and Inspection

10.1 Right to Audit

The Customer has the right to verify that nanopixo complies with this DPA. This can be done in the following ways:

• By requesting access to certifications (ISO 27001, SOC 2)
• By conducting an audit (maximum once per year)

10.2 Audit Procedure

• The Customer must submit a written request at least 30 days in advance
• Audits take place at an agreed time during business hours
• The auditor must sign a non-disclosure agreement
• Costs of the audit are borne by the Customer

10.3 Documentation

nanopixo provides upon request:

• Copies of relevant certifications
• Documentation of security measures
• Overview of sub-processors

11. International Data Transfers

11.1 Location of Data Processing

• Primary processing takes place within the EU/EEA
• Some sub-processors have servers outside the EU (for example, in the US)

11.2 Safeguards

For transfers outside the EU, nanopixo ensures:

• EU standard contractual clauses (SCCs)
• Adequacy decision (if applicable)
• Additional security measures (such as encryption)

11.3 Transparency

nanopixo informs the Customer about the location of data processing and changes thereto.

12. Deletion and Return of Data

12.1 After Termination

After termination of the agreement, nanopixo will, at the Customer's choice:

• Delete all personal data, or
• Return a copy in a common format (JSON, CSV)

12.2 Period

• Deletion or return takes place within 30 days after termination
• The Customer can extend this period (maximum 90 days)

12.3 Exceptions

Data that must be retained by law (such as invoices) remain stored according to the legal retention period.

12.4 Backups

Data in backups are deleted according to the normal retention policy (maximum 90 days).

13. Liability

13.1 Obligations

Both parties are liable for compliance with their obligations under this DPA and the GDPR.

13.2 Damages

• In case of breach by nanopixo, nanopixo is liable for direct damages
• Liability is limited as stated in the General Terms and Conditions
• nanopixo is not liable for breach of instructions by the Customer

14. Term and Termination

14.1 Term

This DPA enters into force at the time of acceptance of the General Terms and Conditions and remains in force as long as nanopixo processes personal data on behalf of the Customer.

14.2 Termination

This DPA terminates automatically upon termination of the agreement between the Customer and nanopixo.

15. Amendments

• nanopixo may amend this DPA to comply with new legislation or best practices
• Material changes will be announced at least 30 days in advance
• The Customer may object and terminate the agreement

16. Contact

For questions about this DPA:

Last updated: January 16, 2026

1. Purpose of this SLA

This Service Level Agreement ("SLA") describes the service parameters for the use of nanopixo, offered by GET IT Forward BV, Viermaartlaan 1A, 9600 Ronse, Belgium, company number BE1033314868 ("GET IT Forward", "we").

This document forms an integral part of the General Terms and Conditions. In case of conflicts, the General Terms and Conditions prevail.

This SLA clarifies:

• What level of availability users can reasonably expect
• How technical support is provided
• What limitations and exceptions apply
• What is NOT part of the service

2. Service Availability

2.1 "As Is" Delivery

nanopixo is delivered on an "as is" and "as available" basis. We strive for stable service delivery, but give no guarantee regarding:

• Availability
• Uninterrupted operation
• Uptime percentages
• Processing times
• Error-free operation
• Availability of AI models or external systems

2.2 Possible Limitations

The Service may be temporarily limited by, among others:

• Maintenance
• Software updates
• Network problems
• Capacity limitations
• Outages at external providers
• Factors beyond our control (force majeure)

2.3 No Guaranteed Uptime

Uptime percentages are not guaranteed. GET IT Forward BV does not provide service credits or compensation for interruptions.

3. Maintenance & Updates

3.1 Flexibility

We may update or maintain the Service at any time. Maintenance may lead to temporary unavailability.

3.2 Maintenance Windows

Maintenance is performed:

• Without prior notice
• At times determined by GET IT Forward BV
• When necessary for security or performance

3.3 Necessity

The Customer acknowledges that maintenance is essential for the proper functioning of AI services.

4. Performance & Processing Time

4.1 Variable Processing Times

AI output processing times may vary due to:

• Server load
• Queues
• External AI models
• Network latency
• Size of User Content

4.2 No Commitments

GET IT Forward BV makes no commitments regarding speed, consistency, or availability of specific models or functionalities.

5. Support

5.1 Contact Channel

Support is offered via email:

5.2 Response Times

Response times are best-effort. GET IT Forward BV does not guarantee a response time, but aims to respond within a reasonable period.

5.3 What Support Covers

Support covers exclusively:

• Basic use of the Service
• Technical problems within GET IT Forward BV's control
• Account and payment questions

5.4 What Support Does NOT Cover

Support explicitly does not cover:

• Training, consultation, or advice
• Legal or technical interpretation of AI output
• Problems caused by external systems
• Custom development, integrations, or API development
• Use of AI results outside the Service

6. Changes to the Service

6.1 Flexibility

GET IT Forward BV may at any time:

• Modify functionalities
• Add or remove AI models
• Optimize or limit operation
• Replace components
• Adjust interfaces

6.2 No Continuity Guarantee

There is no obligation to maintain continuity of specific functions, models, or outputs.

6.3 No Compensation

The Customer has no right to compensation for changes to the Service.

7. External Systems & Sub-processors

7.1 Dependencies

nanopixo uses technology from external parties such as:

• Cloud providers
• AI model providers
• Hosting infrastructure
• Monitoring and security services

7.2 Third-Party Service Levels

These external parties have their own service levels and availability parameters. GET IT Forward BV has no control over their uptime.

7.3 No Liability

GET IT Forward BV is not liable for interruptions caused by external systems.

8. Limitations & Exclusions

The following situations are not covered by this SLA:

• Interruptions due to maintenance
• Outages caused by third parties
• Internet problems between user and servers
• Incorrect use of the Service
• Overload due to intensive use
• Misconfigurations by the user
• Delays in AI processing
• Errors in AI output
• Force majeure (nature, legislation, war, strikes…)

9. Liability

This SLA follows the liability limitations in the General Terms and Conditions.

10. Changes to this SLA

GET IT Forward BV may modify this SLA at any time. The most recent version is always available on the website. In case of substantial changes, the Customer may be informed via the Service or by email.

11. Applicable Law

This SLA is governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of Oudenaarde, Belgium.

Last updated: January 16, 2026

1. Purpose

This Acceptable Use Policy ("AUP") describes the permitted and prohibited use of nanopixo, delivered by GET IT Forward BV, Viermaartlaan 1A, 9600 Ronse, Belgium, company number BE1033314868.

This AUP forms an integral part of the General Terms and Conditions. GET IT Forward BV may modify this AUP at any time.

This AUP aims to:

• Prevent abuse
• Respect legal requirements
• Minimize risks and liability
• Ensure safe and responsible AI applications

2. Permitted Use

The Service may be used for:

• Generating media via AI models
• Processing data for which you have rights or permission
• Personal or business use that complies with this AUP

You are fully responsible for all content you input, generate, or distribute.

3. Prohibited Activities

GET IT Forward BV has full discretion to determine whether behavior falls within the categories below.

3.1 Illegal Activities

It is prohibited to use the Service for:

• Criminal offenses
• Fraud, deception, phishing, scamming
• Money laundering practices
• Violations of privacy legislation
• Circumventing legal restrictions

3.2 Intellectual Property

Prohibited:

• Uploading or processing material for which you do not own rights
• Generating output that may infringe on third-party rights
• Using AI models to copy or imitate existing works

3.3 Harmful or Misleading Content

Prohibited:

• Deliberately misleading or manipulative information
• Defamation, threats, intimidation, or hateful content
• Extremist, terrorist, or violent content
• Promotion of self-harm

3.4 Deepfakes and Imitations

Prohibited:

• Generating deepfakes without explicit written consent
• Imitation of voices, persons, signatures, or identities
• Synthetic reproduction of persons in contexts that may be harmful or misleading

3.5 Professional Advice

The Service may not be used for:

• Legal, medical, tax, or financial advice
• Any advice requiring a regulated professional qualification

AI output may contain errors and is not intended as professional advice.

3.6 Security Breaches

Prohibited:

• Hacking, testing, manipulating, or circumventing security mechanisms
• Reverse engineering or attempting to access non-public systems
• Distributing malware, viruses, or malicious code

3.7 System Abuse

Prohibited:

• Bulk scraping
• Massive request loads or activities that overload systems
• Automation intended to manipulate limits or credit consumption
• Competitive model training

3.8 Child Safety

3.9 Pornography and Sexually Explicit Content

4. User Responsibilities

You are fully responsible for:

• The legality of User Content
• Compliance with this AUP
• Compliance with local legislation
• Consequences of publishing Generated Output

GET IT Forward BV is not responsible for use or publication of output by users.

5. Enforcement

GET IT Forward BV may at its own discretion:

• Issue warnings
• Restrict features
• Temporarily suspend accounts
• Permanently terminate accounts
• Report abuse to competent authorities
• Take technical measures to block violations

There is no obligation to notify the user in advance.

6. Reporting Abuse

You can report suspicious behavior via:

7. Changes

GET IT Forward BV may modify this AUP at any time. The most recent version is always available on the website.

8. Applicable Law

This AUP is governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of Oudenaarde, Belgium.

Last updated: January 16, 2026

1. General

These Payment Terms ("Terms") apply to all purchases of credits and other paid features within nanopixo, offered by:

These Terms form part of the General Terms and Conditions.

2. Currency

2.1 Automatic Determination

The currency is automatically determined based on, among others:

• IP location
• Billing address
• Payment method
• Internal verification

2.2 Currency per Region

• Users within the EEA: pay in EUR
• Users outside the EEA: pay in USD

2.3 Final Currency

The currency shown during checkout is final.

3. Credit System

3.1 Basis

nanopixo operates entirely on a credit basis. There are no subscriptions.

3.2 Immediate Delivery

Credits are added to the account immediately after successful payment.

3.3 Variable Prices

The price per credit may vary due to:

• Promotions
• Bundles
• Price changes
• Actions or discounts

4. Dynamic Credit Consumption

These adjustments may be necessary for technical, operational, or economic reasons, including but not limited to:

• Increase in costs from external providers
• Changes in AI infrastructure
• Model upgrades
• Capacity requirements
• Optimizations and new features

Previously purchased credits retain their nominal value, but do not guarantee identical processing capacity or equivalent functionality in the future.

This is the legal standard within the AI sector.

5. Credit Validity

5.1 Expiration Date

Credits are valid for 36 months from the purchase date.

5.2 Automatic Expiration

After the expiration date, credits automatically become invalid, without compensation.

5.3 User Responsibility

It is the user's responsibility to use credits in time.

5.4 No Recovery

Expired credits cannot be recovered or refunded.

6. Immediate Delivery & Right of Withdrawal

6.1 Digital Service

Credits are digital services that are delivered immediately. The legal right of withdrawal expires immediately (Directive 2011/83/EU).

6.2 Acknowledgment

By purchasing credits, you acknowledge that:

• Delivery starts immediately
• The right of withdrawal expires
• No refund is possible

7. Refund Policy — No Refunds

7.2 This Includes (Without Limitation):

• Unused credits
• Incorrectly purchased bundles
• Duplicate purchases
• Dissatisfaction with AI output
• Quality differences or inconsistency in results
• Longer processing time than expected
• Increase in credit consumption per feature
• Changes to models or functionalities
• Loss of credits due to incorrect use
• Change in currency or prices

7.3 AI Variability

AI output is inherently variable. Unexpected or unwanted output is not grounds for a refund.

8. Transactions & Payment Providers

8.1 External Processing

Payments are processed via external providers. GET IT Forward BV does not store complete payment details.

8.2 User Responsibility

The user is responsible for correct payment settings.

8.3 Final Purchase

A purchase is final once the provider confirms it.

9. Fraud & Abuse

9.1 Blocking

GET IT Forward BV may block or refuse suspicious transactions.

9.2 Measures in Case of Fraud

In case of fraudulent activities (incl. chargebacks), GET IT Forward BV may:

• Suspend the account
• Invalidate remaining credits
• Claim damages where legally permitted
• Block further access to the Service

10. Price Changes

10.1 Flexibility

GET IT Forward BV may adjust prices at any time.

10.2 Future Purchases

Changed prices only apply to future purchases.

10.3 Existing Credits

Previously purchased credits remain valid according to their nominal value, but not necessarily according to their historical usage capacity (see article 4).

11. Availability of Payment Methods

11.1 Regional Differences

Available payment methods may vary by region.

11.2 Changes

GET IT Forward BV may add, remove, or restrict payment methods at any time.

12. Liability

These Payment Terms follow the limitations from the General Terms and Conditions:

13. Contact

Questions about payments?

Last updated: January 16, 2026

1. Introduction

This Intellectual Property and Licensing Statement ("IP Statement") governs all intellectual property rights related to nanopixo, offered by GET IT Forward BV, Viermaartlaan 1A, 9600 Ronse, Belgium, company number BE1033314868.

This statement forms an integral part of the General Terms and Conditions. In case of conflicts, the General Terms and Conditions prevail.

2. Ownership of GET IT Forward BV / nanopixo

2.1 Platform and Software

GET IT Forward BV owns all intellectual property rights to:

• The nanopixo platform and all software
• Interfaces, designs, and user experience
• Code, algorithms, and data structures
• Databases and technical infrastructure
• Documentation and manuals

2.2 Trademarks and Logos

• The name "nanopixo" and related trademarks
• Logos, corporate identity, and graphic elements
• Domain names and URLs

2.3 GET IT Forward BV Content

• Templates, presets, and example projects
• Stock media (if provided by GET IT Forward BV)
• Tutorials, training materials, and knowledge base
• Marketing and promotional content

2.4 Protection

All rights are protected by:

• Copyright laws
• Trademark legislation
• Database rights
• Trade name rights
• International treaties

3. License to the User

3.1 Granted License

GET IT Forward BV grants the User a:

• Non-exclusive license (others may also use)
• Non-transferable license (may not be transferred)
• Revocable license (can be terminated)
• Limited license (only for permitted use)

3.2 Permitted Use

The User may:

• Use the platform for permitted purposes
• Generate content via available tools
• Download and use generated output (see article 5)
• Use templates for own projects

3.3 Prohibited Use

The User may NOT:

• Reverse engineer, decompile, or disassemble the platform
• Extract or copy source code or algorithms
• Build a competing platform or train with nanopixo data
• Use trademarks, logos, or branding without permission
• Transfer, rent, or resell the license
• Circumvent or manipulate security mechanisms
• Resell or republish templates

4. Ownership of User Content

4.1 Ownership Remains with User

The User retains all intellectual property rights to:

• Content uploaded by the User
• Texts, scripts, and concepts entered by the User
• Own media, images, and videos

4.2 Condition: Lawful Rights

The User warrants that he/she:

• Owns the uploaded content, or
• Has permission to upload and process it
• Does not infringe on third-party rights

4.3 License from User to GET IT Forward BV

By uploading content, the User grants GET IT Forward BV a:

• Non-exclusive license
• Worldwide license
• Royalty-free license (no payment due)
• Limited license to:
  • Host and store the content
  • Process and transform (AI processing)
  • Display to the User and his/her team members
  • Deliver the Service

4.4 No Claim on User Content

GET IT Forward BV does not claim ownership of User Content and will not use it for:

• Marketing (unless with explicit permission)
• Training AI models (unless anonymized)
• Resale or exploitation

5. AI-Generated Output

5.1 Ownership of Output

The User retains all rights to content generated via nanopixo, provided that:

• The input was lawful
• The output complies with the Acceptable Use Policy
• The User consumed credits for the generation

5.2 Limitations on AI Output

5.3 User Responsibility

It is the User's responsibility to:

• Verify that output does not infringe on third-party rights
• Seek legal advice in case of doubt
• Handle any third-party claims independently

5.4 Commercial Use

The User may use AI-generated output for:

• Personal purposes
• Commercial purposes
• Publication and distribution
• Monetization

Provided that the conditions of this statement and the Acceptable Use Policy are met.

6. Templates and Sample Content

6.1 Use of Templates

Templates offered by GET IT Forward BV may:

• Be used for own projects
• Be modified and edited
• Be used for commercial output

6.2 Prohibited

The User may NOT:

• Resell or republish templates as templates
• Offer on other platforms
• Claim as own work
• Use outside nanopixo without permission

7. Stock Media and Integrations

7.1 External Stock Media

If nanopixo provides access to third-party stock photos, videos, or music:

• The license terms of the external provider apply
• GET IT Forward BV is not responsible for infringement of these rights
• The User must comply with the license terms independently

7.2 Integrations

When using integrations (Google Drive, Dropbox, etc.):

• The terms of those external services apply
• GET IT Forward BV does not grant rights to content from external sources

8. Copyright Infringement (DMCA)

8.1 Reporting Procedure

If you suspect that your copyright has been infringed on nanopixo, you can report it via:

8.2 Required Information

A valid notice must contain:

• Your name and contact details
• Description of the copyrighted work
• Location of the alleged infringement (URL or account name)
• Statement of good faith
• Statement of accuracy under oath
• Your signature (electronic or physical)

8.3 Action by GET IT Forward BV

Upon a valid notice, GET IT Forward BV may:

• Remove the content or block access
• Warn or suspend the uploader
• Permanently block repeat offenders

8.4 Counter-Notice

If your content has been wrongfully removed, you can submit a counter-notice via copyright@nanopixo.com.

9. Trademark Use

9.1 Use of nanopixo Trademark

You may use the name "nanopixo" only:

• To refer to the service ("Made with nanopixo")
• For factual descriptions
• With prior written permission from GET IT Forward BV

9.2 Prohibited Use

Prohibited is:

• Suggesting official partnership without permission
• Use that may cause confusion
• Registration of similar trademarks or domain names
• Use in a negative or harmful context

10. Open Source Software

10.1 Use of Open Source

nanopixo uses open source components. These components remain subject to their own licenses (MIT, Apache, GPL, etc.).

10.2 Attribution

A list of used open source libraries and their licenses is available upon request.

11. Training of AI Models

11.1 Use for Training

11.2 External AI Models

For external AI providers (such as OpenAI, Google), their own terms apply. GET IT Forward BV makes contractual arrangements to prevent unauthorized use.

12. Termination of Rights

12.1 Upon Account Termination

Upon termination of the account:

• The license to use the platform expires immediately
• The User retains rights to own content and generated output
• User Content is deleted according to the retention policy

12.2 Survival of Rights

Intellectual property rights of GET IT Forward BV continue to exist, even after termination.

13. Indemnification

The User indemnifies GET IT Forward BV from all claims, damages, and costs arising from:

• Infringement of intellectual property rights of third parties
• False claim of ownership or permission
• Use of AI output in violation of the law
• Violation of license terms of external parties

14. Liability

15. Changes

GET IT Forward BV may modify this IP Statement at any time. The most recent version is always available on the website.

16. Contact

For questions about intellectual property:

Last updated: January 16, 2026

1. Introduction

These Disclaimers and Risk Warning ("Disclaimers") apply to the use of nanopixo, offered by GET IT Forward BV, Viermaartlaan 1A, 9600 Ronse, Belgium, company number BE1033314868.

This document forms an integral part of the General Terms and Conditions. These disclaimers limit GET IT Forward BV's liability to the extent permitted by law.

2. "As Is" and "As Available"

2.1 No Warranties

nanopixo is provided "AS IS" and "AS AVAILABLE", without any warranty, express or implied, including but not limited to:

• Warranty of merchantability
• Fitness for a particular purpose
• Non-infringement of third-party rights
• Correctness, completeness, or reliability
• Uninterrupted or error-free operation
• Security against viruses or harmful components

2.2 No Performance Obligation

GET IT Forward BV does not guarantee that:

• The Service meets your expectations
• AI output is of a certain quality
• Results are consistent, accurate, or usable
• Errors will be corrected
• The Service is available at all times

3. AI-Specific Disclaimers

3.1 Variability and Unpredictability

3.2 No Guarantee of Accuracy

AI models may:

• Produce errors, hallucinations, or inaccuracies
• Contain bias or prejudice
• Generate unexpected or unwanted content
• Perform inconsistently

3.3 No Fact-Checking

GET IT Forward BV does not verify:

• Whether AI output is factually correct
• Whether generated information is current
• Whether results are suitable for your purposes

3.4 Changes to Models

AI models may be updated, replaced, modified, removed, or limited without prior notice.

• Updated or replaced
• Modified in functionality
• Removed or limited

This may lead to different outputs for the same input.

4. Intellectual Property

4.1 No Guarantee of Rights

GET IT Forward BV does not guarantee that:

• AI output is free from third-party rights
• Generated content does not infringe copyrights, trademarks, or other rights
• Output is unique or original

4.2 User Risk

5. Security and Privacy

5.1 No Absolute Security

While GET IT Forward BV implements security measures, no system can be 100% secure:

• Data breaches may occur
• Hackers or attacks may be successful
• Data may be lost or damaged

5.2 User Responsibility

You are responsible for:

• Making backups of important content
• Securing your account (strong password, 2FA)
• Keeping login credentials confidential

5.3 External Services

GET IT Forward BV is not responsible for:

• Security vulnerabilities at external providers
• Data breaches at sub-processors
• Violations by integrated services

6. Data Loss

6.1 Risk of Loss

6.2 No Backup Guarantee

GET IT Forward BV is not obligated to:

• Make backups of your content
• Restore deleted content
• Recover lost data

6.3 Your Responsibility

You must regularly make backups of important content yourself.

7. External Links and Services

7.1 Third-Party Content

nanopixo may contain links to or integrations with external websites and services. GET IT Forward BV is not responsible for:

• The content of external websites
• The privacy practices of third parties
• The reliability or security of external services
• Damage from use of external services

7.2 Third-Party Stock Media

If you use third-party stock photos, videos, or music:

• The license terms of that provider apply
• GET IT Forward BV is not responsible for violation of those terms
• You must comply with the licenses yourself

8. Exclusion of Liability

8.1 General Exclusion

8.2 Specific Exclusions

GET IT Forward BV is specifically not liable for damages caused by:

• Errors, bugs, or crashes in the software
• Unexpected or unwanted AI output
• Quality differences in results
• Delay or interruption of the Service
• Data breaches or security breaches
• Loss of data
• Infringement of third-party rights through your use
• Use of AI output by you or third parties
• Modification or removal of functionalities
• Increase in credit consumption
• Actions of sub-processors or external parties
• Force majeure (natural disasters, war, pandemics, etc.)

8.3 Maximum Liability

If and to the extent that liability cannot be fully excluded, it is limited to:

9. Professional Advice

9.1 No Professional Advice

nanopixo and AI output are not intended as a replacement for:

• Legal advice
• Medical advice
• Financial advice
• Tax advice
• Technical advice
• Any other professional advice

9.2 Consult Professionals

For important decisions, you should always consult qualified professionals.

10. Business Use

10.1 No Guarantee for Business Purposes

If you use nanopixo for business purposes:

• You do so at your own risk
• GET IT Forward BV does not guarantee that the Service is suitable for your specific business needs
• GET IT Forward BV is not liable for lost revenue or business damage

10.2 Critical Applications

11. Experimental Features

11.1 Beta and Experimental Features

Some features may be marked as "Beta", "Experimental", or "Preview":

• These features may not be fully tested
• May exhibit bugs or unexpected behavior
• May be changed or removed without prior notice
• Are provided without any warranty

11.2 Use at Your Own Risk

By using experimental features, you accept increased risks.

12. Changes and Discontinuation

12.1 Right to Change

GET IT Forward BV reserves the right to:

• Modify the Service at any time
• Add or remove features
• Adjust prices and credit consumption
• Temporarily or permanently discontinue the Service

12.2 No Compensation

You have no right to compensation for changes or termination of the Service.

13. Force Majeure

GET IT Forward BV is not liable for non-performance of obligations due to force majeure, including:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, insurrections
• Pandemics or epidemics
• Strikes or labor disputes
• Government measures or legislation
• Power outages or telecommunications outages
• Cyber attacks or DDoS attacks
• Outages at external providers

14. Your Own Risks

By using nanopixo, you acknowledge that:

• You accept all risks associated with use
• You are responsible for your own actions and decisions
• You must verify the content you generate or publish yourself
• You must determine yourself whether output is suitable for your purposes
• You must consult legal, financial, or other professionals where necessary
• You must make backups of important data
• You are solely liable for third-party claims

15. No Guarantee of Results

GET IT Forward BV does not guarantee that use of nanopixo will lead to:

• Specific business results
• Increased sales or revenue
• More engagement or reach
• Successful marketing or communication
• Any other measurable benefit

16. Applicable Law

These Disclaimers are governed by Belgian law. To the extent permitted by law, all liability is excluded.

17. Contact

For questions about these disclaimers:

Last updated: January 16, 2026